FQAs

Here’s a professionally refined and brand-consistent version of your FAQs section for Kentoshoes. It's rewritten for clarity, polish, and tone alignment with a premium e-commerce footwear brand:

Frequently Asked Questions – Kentoshoes

1. Can I Edit or Cancel My Order?

Yes, you can request to edit or cancel your order within 10 hours of placing it by emailing us at contact@kentoshoes.com.
After this window, your order will move into processing and production, and changes or cancellations will no longer be possible.

2. Can I Place an Order by Phone?

Currently, we do not offer phone ordering or phone-based customer service. All orders must be placed securely through our website.

3. What Payment Methods Do You Accept?

We accept:

  • Credit cards (Visa, MasterCard, American Express, Discover)

  • Debit cards

  • PayPal

4. How Do I Use a Promo Code at Checkout?

To apply a valid promo code:

  1. Add your items to the cart.

  2. Proceed to checkout.

  3. Enter your promo code in the "Discount Code" field before completing payment.

  4. Click “Apply” to activate the discount.

5. What Should I Do If I See an Unknown Charge?

If you notice an unfamiliar charge:

  • Review your Order Confirmation email for details.

  • Check with family or friends who may have used your information.

  • Contact your bank or card provider for clarification.

  • Still unsure? Reach out to us at contact@kentoshoes.com for assistance.

6. Why Was My Payment Declined?

Payment may be declined for various security or verification reasons. Unfortunately, your bank cannot share specific reasons with us.
Here’s what to do:

  • Contact your bank directly for clarification.

  • Try a different payment method.

  • If issues persist, contact our support team for further help.

7. I Received a Suspicious Email or Message — What Should I Do?

We take fraud, phishing, and spoofing seriously. If you receive suspicious communications claiming to be from Kentoshoes, please forward them to us at contact@kentoshoes.com immediately for verification.

8. My Order Shows “Delivered” But I Didn’t Receive It — What Now?

If tracking says delivered but you haven't received the package:

  1. Check around your property and mailbox.

  2. Review your Order Confirmation and tracking details.

  3. Click your tracking link to see which carrier made the delivery.

  4. Contact the local carrier for delivery info.

  5. Still missing? Contact us at contact@kentoshoes.com — we’ll help resolve the issue.

9. What Is Kentoshoes’ Quality Assurance Process?

We partner with trusted manufacturers and apply strict quality control protocols:

  • Each product is inspected using a checklist tailored to its design and materials.

  • Products are rated on a scale of 1 to 5 in multiple categories.

  • Only items scoring 80 or higher out of 100 are approved for packaging and shipping.
    This ensures you receive footwear that meets Kentoshoes’ premium standards.

Let me know if you’d like this turned into a webpage layout or translated into Vietnamese!